Our Money-Back Guarantee
We are not happy if you are not, period. OMONO was specifically formulated after extensive scientific research and clinical trials to meet the highest standards of efficacy and safety, and manufactured in Japan with the highest-quality ingredients available according to the strictest current industrial, quality, and safety standards to ensure it delivers the promised skincare results on our customers. We stand firmly behind OMONO and our customers.
If, for any reason, you are not 100% satisfied with your purchase of OMONO, you may return your purchase for either a full refund of the purchase price or an exchange at any time within 30 days of receiving it.
What You Should Do
In the unfortunate case where you are not happy with OMONO, please send a message requesting a refund to our Order Department at orders@OmonoCare.com. In doing so, please let us know the reason(s) as to why you are dissatisfied with OMONO. Any constructive feedback would be taken into account and is highly appreciated.
We will then reply (usually within 12 hours) with specific instructions regarding your return request, including where to send your used OMONO product back, and the account in which we can issue a refund to.
We will process your refund (excluding initial shipping and handling fees) within 48 hours on receiving your return product(s), with no questions asked.